JOIN US!

From number crunchers to wordsmiths, from engineering geeks to sales gurus, we welcome those who love what they do and live to make a difference. We’re the people who support every aspect at INTEREL, keeping its focus on overall business objectives. It’s all about listening, understanding, supporting and challenging people to be the best they can be, so we can all keep doing an amazing job for our stakeholders and the business can keep on growing and thriving.

There’s a huge range of specialist areas, offering opportunities to hone your expertise – see them below.

CURRENTLY OPEN POSITIONS

Do you want to help us build future-proof technology for the luxury hospitality market? We are continuously trying to create better guest experiences through our products, adopt new technologies and work with the most renowned brands. Join us!

Project Engineer / Dubai, UAE
Position Summary

The position Project Engineers is part of the technical team and includes problem solving, customer support, and project coordination. Scope involves knowledge in electrical connections, bus systems, automation systems, control systems, and RF communications. The Project Engineer reports directly to the Director, Operations & Development.

Duties and Responsibilities include:

  • Receive and analyse project and mock-up requirements from Presales and Sales.
  • Contribute in design and engineering of project specific system solutions
  • Planning and resource management for project implementation
  • Customer/ Partner relationship management
  • Preparing and compiling project reports on regular basis
  • Coordination with third party installers
  • Handling system configuration and commissioning
  • Supervision of system installation•Establish constant communication and reporting with Partners/Customers•Supervision and management of technicians and coordination of works with embedded system programmers
  • Server configuration
  • Manage and handle testing of returned Products (within the RMA Policies)
  • Technical training services
  • Operator training servicesThis role may require flexible timings to support our global operations and project deployments

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Project Engineer / Germany, EU
Position Summary

The position Project Engineers is part of the technical team and includes problem solving, customer support, and project coordination. Scope involves knowledge in electrical connections, bus systems, automation systems, control systems, and RF communications. The Project Engineer reports directly to the Director, Operations & Development.

Duties and Responsibilities include:

  • Receive and analyse project and mock-up requirements from Presales and Sales.
  • Contribute in design and engineering of project specific system solutions
  • Planning and resource management for project implementation
  • Customer/ Partner relationship management
  • Preparing and compiling project reports on regular basis
  • Coordination with third party installers
  • Handling system configuration and commissioning
  • Supervision of system installation•Establish constant communication and reporting with Partners/Customers•Supervision and management of technicians and coordination of works with embedded system programmers
  • Server configuration
  • Manage and handle testing of returned Products (within the RMA Policies)
  • Technical training services
  • Operator training servicesThis role may require flexible timings to support our global operations and project deployments

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Logic Engineer / Dubai, UAE
Position Summary

Logic programming of PLC based Controllers to support the demand of various projects in the region, includes design, development of requirements, creation of system control logic, implementing and testing/troubleshooting.

Duties and Responsibilities include:

  • Receive and review System Operational Requirements
  • Low level programming of PLCs and system controllers
  • Testing and debugging system programs
  • Provide online and onsite support for programming related issues
  • Consult on functionality requirements and feasibility assessment
  • Train other team members
  • Suggest and implement efficiency and functionality improvements to the logic programming process
  • Document programming standards and processes
  • Create standardises workflows for common sequences
  • R&D Support – Testing of new firmware releases / Coordinate implementation of new functionality

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Installation Engineer / Dubai, UAE
Position Summary

The role of Installation Engineer is responsible for physical installation of the INTEREL GRMS in mock-ups or projects, when required. This includes installation and termination of glass panels, controllers and other devices. The Installation Engineer will report directly to the Director, Operations & Development.

Duties and Responsibilities include:

  • Support installation of mock-ups and projects
  • Cabling, Termination and other wiring activities on site as required
  • Installation of back boxes, back plates, wall frames, glass devices and other field devices
  • Preparation and installation of controllers and distribution board
  • Commissioning services including software and configuration where required
  • Site surveys
  • Technical support during on site visits
  • On site visits for Partner installation support
  • Partner trainings on installation topics
  • Material testing and assembly
  • Submit installation and commissioning reports and photos
  • Where required, produce drawings or documentation of installation procedures

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Regional Brands (Key) Account Manager / Dubai, UAE
Position Summary

The Brands Account Manager maintains and expands relationships with strategically important large Hospitality accounts/brands. Assigned to key accounts, the Account Manager is responsible for achieving sales quota and assigned strategic account objectives.
The Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. This role reports to the SVP – Sales.

Duties and Responsibilities include:

  • Establishing productive, professional relationships with key brand personnel in assigned customer accounts
  • Coordinates the involvement of company personnel, including support and service in order to meet account performance objectives and customers’ expectations
  • Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
  • Proactively leads a strategic brands account planning process that develops mutual performance objectives, financial targets, and critical milestones for short as well as long term
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis
  • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel

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Business Development Manager
Position Summary

The Business Development Manager is responsible to increase the overall market share and position of the INTEREL Guest Room Management System (GRMS) solution by identifying sales leads, pitch to new clients and maintain a good working relationship with existing contractors, developers, consultants, owners, system integrators and interior designers.

Duties and Responsibilities include:

  • Identify target accounts within assigned region and utilize network, research, or other methods to tap into them
  • Build relationships with key client executives and employees to understand business initiatives and desired business outcomes
  • Develop sales strategy utilizing client and partner resources as needed to exceed client expectations
  • Execute sales strategy and maintain an action plan to manage contractors, developers, consultants, owners, system integrators and interior designers; with effective milestones to track completion
  • Develop proposals, manage quoting process, deliver customer presentations and close sales
  • Solid process orientation, organized (calendar updated) and the ability to perform multiple tasks simultaneously
  • Participate in marketing events such as seminars, trade shows, and webinar marketing events
  • Protects organization’s value by keeping information confidential
  • Enhances organization reputation by assuming ownership for accomplishing new and different requests from clients; exploring opportunities to add value to the end user
  • Utilizes robust interpersonal skills with evidence of teamwork and collaboration. Exceptional written and verbal communication skills
  • Maintain relationship with Sales teams & ensure communication follow through & information updated on CRM
  • Ensure INTEREL company specification is put into the tender for all projects; hence assisting the Sales team to provide a quote when the tender is released
  • Is technically knowledgeable in building automation solutions, understands the unique selling points of the INTEREL GRMS and to strategically incorporate them in project proposals. Ability to read & understand RFP/RFI & work in co-ordination with Pre-Sales enabling Sales to quote for projects

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Technical Project Engineer / (APAC) SEA
Position Summary

The position Project Engineers is part of the technical team and includes problem solving, customer support, and project coordination. Scope involves knowledge in electrical connections, bus systems, automation systems, control systems, and RF communications.

Duties and Responsibilities include:

  • Receive and analyse project and mock-up requirements from Presales and Sales.
  • Contribute in design and engineering of project specific system solutions
  • Planning and resource management for project implementation
  • Customer/ Partner relationship management
  • Preparing and compiling project reports on regular basis
  • Coordination with third party installers
  • Handling system configuration and commissioning
  • Supervision of system installation
  • Establish constant communication and reporting with Partners/Customers
  • Supervision and management of technicians and coordination of works with embedded system programmers
  • Server configuration
  • Manage and handle testing of returned Products (within the RMA Policies)
  • Technical training services
  • Operator training services

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System Administrator / Dubai, UAE
Position Summary

The IT Engineer supports the requirements for configuration, troubleshooting and maintaining Enterprise applications installed at customer sites and internally. The Engineer shall be capable of developing, installing, configuring, and troubleshooting computer hardware / software / networking related solutions. Qualifications and/or Experience:Bachelor’s degree, Post Graduate Diploma or Professional Degree in IT, Computer Engineering or equivalent / MS Certified, Networking certifications / 3-5 years of experience in IT and Microsoft Enterprise Solutions. Experience in the field of home automation, building automation systems, or ELV systems, is a Plus.

Duties and Responsibilities include:

  • IT related maintenance services
  • Phone system administration
  • Shared IT Services administration
  • Ownership of software and hardware used in the organisation
  • Systems landscape design and maintenance
  • Install and configure INTEREL Server including:DB/Web App/Services/Integrations
  • Provide infrastructure solution design to partners and clients
  • Train partners and customers on infrastructure related topics
  • Support customers in commissioning and troubleshooting data network communication
  • Document installation and configuration procedures

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Support Engineer (24*7) / Dubai, UAE
Position Summary

The position of Support Engineer is responsible for owning support of existing clients and partners in projects and mock-ups, after completion of the deployment. The Support Engineer will report directly to the Director, Operations & Development.

Qualifications and/or Experience – 1-3 years experience managing customer support / Bachelor’s degree, Post Graduate Diploma or Professional Degree in Electronics or Electrical and Computer Engineering or equivalent.

Duties and Responsibilities include:

  • Receive and acknowledge Phone, E-Mail, Skype or Ticket Portal Support
  • Analyse and troubleshoot incoming support requests, which include, but are not limited to:
    Hardware related problems,Logic issues,Server configuration issues,User error,Software bugs
  • Manage client communication and keep clients updated on progress of their support tickets
  • Own the resolution of the ticket regardless of origin and cause of the issue
  • Collaborate with management on establishing support processes and procedures, such as:Escalation process,Ticket management,Partner & client coordination standards,Troubleshooting documentation,Response & Resolution time targets
  • Preparing and compiling support reports for management on regular basis including:Time to resolution,Type of issue,Frequency of issues per site
  • Prepare reports of tickets that required escalation to hardware or software R&D teams
  • Document known issues and process to troubleshoot and resolve them
  • Create, maintain and organise troubleshooting documentation
  • Train future Support Engineers

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Company Driver / Dubai, UAE
Position Summary

The position is considered part of the supply chain function, is responsible to provide effective transport facilitation for the company in order to attain the objectives of the organization. With a background of safe and effective driving, the position contributes to the Company’s total performance and timely execution of task.

Duties and Responsibilities include:

    • Drive company vehicles to pick and drop employees.
    • Drive management and staff to/from airport and/or business appointments.
    • Deliver to/collect from specified destinations all sorts of documents or material required for business/operations.
    • Deliver and collects from banks any documents, cheques, and cash as required and designated by by Finance Departments.
    • Ensure that all deliveries have been signed and delivered to the correct recipient.
    • Keep company vehicles clean and well maintained at all times.
    • Perform preventative and regular maintenance on vehicle.
    • Provides Finance Department with accurate.

This role may require flexibility on working hours according to business demands.

Qualification and/or Experience:

      • 4-5 years of relevant experience with reputed company
      • Valid UAE driver license
      • Must be familiar with UAE
      • Must have the ability to read, write. Ability to handle receipts; read maps, road signs, maintain record of duty status, etc.

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